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Privacy Policy

Privacy Policy Last Updated: June 22, 2018

 

Privacy Policy and Terms of Use

Please read this policy carefully before continuing to use this website. By using this site you signify your agreement to the terms of this Privacy Policy and it’s Terms of Use. We reserve the right to change, modify, add, or remove portions of these Terms of Use at any time.

 

Privacy Policy

This Privacy Policy describes how we collect, use, disclose, transfer, store and share your private information.

 

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information any time you contact The Hive Global, The Hive USA or The Hive DE; for the remainder of this policy we will refer to these three entities collectively as “The Hive Global”.

This policy applies to all public websites operated by The Hive Global (www.bythehive.com, eu.bythehive.com, thehiveglobal.zendesk.com, and thehive.dozuki.com), collectively the “Sites”.


Information We Collect

When you visit our Sites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Sites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Sites, and information about how you interact with the Sites. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.


   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Sites.

When you contact The Hive Global to ask a question or ask for technical support, we may collect certain personal information from you depending on how you reach out to us. Over the phone, we may ask for your name, phone number and email address. If you contact us via social media (Facebook, Instagram, Twitter) or through the support tab on our website, we will record your name, social media account name and email address.

When we need to physically service or repair one of our products that you own, or if we need to send you warranty or service items, we will collect your physical shipping address along with any other contact information we need to provide this service.

When you make or attempt to make a purchase through our webstore, we collect certain information from you, including your name, billing address, shipping address, payment information (including bank numbers), email address, and phone number.  We refer to this information as your “Order information”.

You may add yourself to our email list through the form on our website, through our facebook page, in which case we will collect your name and email address.


Our Use of Your Information

Order Processing

When you place an order on our website, we will use the Order Information that we collect to fulfill your orders(including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this order information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

Service and Support Communication

When you contact our customer service, we may use your personal information to:

  • Communicate with you
  • Reference previous service communication regarding your product
  • Send or receive photos or other media to aid us in providing service instructions or advice

When you sign up for our email list, we may use your personal information to:

  • Keep you posted with e*thirteen news, new product announcements, and special offers

Sharing Your Information

We share your personal information with third parties to help us use your personal information as described above.  For example, when we book with a shipping agent, e.g. Fedex, UPS, USPS, DHL, TNT, etc., we provide your company name, attention name, shipping address, and contact phone number.

Additionally, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Sites--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also use Zendesk to organize and respond to our customer service inquiries. We store and process your personal information in Zendesk pursuant to the terms of this privacy policy.

Finally, we may also share your personal information to comply with applicable laws and regulations; to respond to a subpoena, search warrant or other lawful request for information we receive; or to otherwise protect our rights.


Cookies and Other Technologies

The Hive Global websites including our online help system may use cookies and other technologies such as pixel tags and web beacons. These technologies help us understand user behavior on our website, and better determine how users are interacting with our web site. By use of our web sites you consent to our use of cookies.


Rights of Visitors to the Sites from the EU

If you are a European Union resident, you have the right to obtain from us confirmation that your Personal Data are being processed, access your Personal Information we hold and to ask that your Personal Information be corrected, updated, or deleted.

If you are an EU resident, you also have the right to restrict our processing of your Personal Information, or revoke your consent to process your Personal Information at any time. Note that we may not be able to provide certain services, information or updates after you restrict or revoke your consent.

Additionally, if you are a European resident, note that we may be processing your information in order to fulfill contracts we may have with you (for example if you make an order), or otherwise to pursue our legitimate business interests listed above. 

Please note that your information will be transferred outside of Europe to Taiwan and/or to the United States. The Hive Global does not use any Automated Decision Making to process any user information.


Data Retention

When you place an order, we will maintain your order information for our records until you ask us to delete this information.

When you contact us to ask questions or request technical support, we will maintain your personal information until you ask us to delete this information.

When you join our email list we will maintain your name on the list until you request that you email address be removed from the list.

Changes

We may update this privacy policy from time to time in order to reflect changes to our practices and/or for other operational, legal or regulatory reasons.

Contacting Us

If you have any questions about this Privacy Policy, or if you would like to file a complaint, please contact us as follows:

 

The Hive USA

1445 Technology Ln, Suite A9

Petaluma, CA 94954

The Hive Europe

Klosterstrasse 6,

83278 Traunstein, Germany